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Vol 3, No 1 (2018) Customer Satisfaction, measuring the quality of service provided to customers for restaurants. Mexican Case. Abstract  PDF (Español (España))
Jesús Martín Cadena-Badilla, Ramón Arturo Vega-Robles, Joaquín Vasquez Quiroga, Rafael Hernández León
 
Vol 2, No 2 (2017) Workforce satisfaction level in military organization: a case study using Fuzzy logic and artificial neural networks Abstract  PDF (Português (Brasil))
Priscila da Silva Oliveira
 
Vol 2, No 2 (2017) Application of Lean Healthcare: a case study in a general hospital Abstract  PDF (Português (Brasil))
Ana Cristina Oliveira Rodrigues, Annibal Affonso Neto
 
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